Customer Feedback
You can contact us by email, telephone, fax, post, via web-site or in person.
- Email
You can send us your query to the following address ok@barclays.ru Please provide also your contact details.
Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. - Hotline
call us on: (495) 231-11-52 - Post
Write to us at: Kalanchevskaya Street, 29/2, Moscow, 107078, Russia - Bank’s branch
Visit our Branch. You can find the nearest branch using the link - Website
What you need to provide so we can help you
Remember to include all of the following information - it will help us to resolve your query more quickly:
- Your name and address;
- Any appropriate reference number;
- A description of your concern or complaint;
- Details of what you would like us to do to put things right;
- A daytime telephone number where we can contact you.
What will happen next
We'll do our best to resolve your query quickly and with minimum fuss, but if we can't resolve matters straight away, we will:
- Contact you within 5 working days to inform about investigation process
- Details of who is handling your query and how to contact them. Sometimes this may not be the person who received your query but the individual best placed to deal with it
- If your query is likely to take longer to investigate, we'll keep you informed of progress
